Getting the message “Invalid License/Zip Code combination” when signing in.

Posted by & filed under Renewing, TECHNICAL SUPPORT.

Here are some things to consider:

  • Use the zip/postal code for the organization’s physical address.
  • For Canadian customers, include the space in your postal code.
  • Confirm that you entered your Copyright License¬†number correctly.

You may contact Customer Support at 1.800.234.2446 or email

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