Resetting your browser to factory defaults

Posted by & filed under TECHNICAL SUPPORT.

If you are experiencing problems with our websites, after exploring other options (see Technical Support articles), you may reset your browser back to factory defaults to remove or reset any problems. This process will not reset any personal settings such as bookmarks, saved passwords, homepage, etc., except for Chrome. (See Chrome sec. 3)

We do recommend trying these fixes before attempting a browser reset:

Deleting Temp/Cache Files
Disabling Add-ons

Microsoft Edge:

The Edge browser dose not currently support the ability to be reset.


Internet Explorer:

  1. Click on Tools then select Internet Options. (Can’t see the Tools menu? Press the Alt key on your keyboard in Internet Explorer to display the menu bar.)
  2. Go to the Advanced tab and click the Reset…button.
  3. Verify the Delete personal settings box is unchecked and click Reset.
  4. Once the Reset Internet Explorer Settings window has finished, click the Close button and close Internet Explorer completely.
  5. Launch Internet Explorer. (Depending on the version of Internet Explorer you are running you may or may not be presented with a window talking about setting up Internet Explorer for the first time. Just click on Use recommended settings when available.)
  6. Test whether or not the problem is still occurring.



  1. Press Alt + H on the keyboard to open the Help menu, then click on Troubleshooting Information.
  2. Click the Refresh Firefox… button and click Refresh Firefox in the confirmation window.
  3. Firefox will automatically close and be reset. When it is finished resetting, a dialog box will appear displaying information that was imported.
  4. Click Finish and Firefox will open.
  5. Test whether or not the problem is still occurring.



  1. Click the Menu chrome_menu button and select Settings
  2. Click Show advanced settings… to expand the settings page.
  3. Scroll down to the bottom and select the button Reset browser settings, and click Reset when the confirmation box appears. (Unlike Internet Explorer and Firefox this will reset some personal setting like the homepage and any pinned tabs.)
  4. When it is finished close out of Chrome, and then open Chrome again.
  5. Test whether or not the problem is still occurring.


Safari (Mac):

  1. Enable the Develop Menu by clicking on the Safari menu, then Advanced, and click on Show Develop menu in menu bar.
  2. Click Develop in the menu and select Empty Caches.
  3. Select the History menu and click Clear History…
  4. Select all history from the drop down and click Clear History.
  5. Navigate to your user/home folder and press Command + j on the keyboard to pull up view options.
  6. Check Show Library Folder.
  7. From your user/home folder click on Library -> Caches -> and move Cache.db to the trash.
  8. Quit and relaunch Safari.
  9. Test whether or not the problem is still occurring.

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