Add-ons: How to disable Add-ons

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Add-ons (plugins and extensions) can be a major source of problems in SongSelect or the Copy Report.

Microsoft Edge:

The Edge browser currently does not support add-ons or extensions, so there is no need to manage/disable add-ons at this time.

 

Internet Explorer:

  1. Go to the Tools menu, then select Manage Add-ons.  (Can’t see the “Tools” menu? tap the Alt key to make it appear).
  2. In the Manage Add-ons window, locate the name column, and examine each entry (these are organized by Company).
  3. If you see the keyword “toolbar”, disable every item under that company by following these steps:
    a. Select one line under that company.
    b. A “disable” button should appear in the bottom right (if an enable button appears, that means it is already disabled).
    c. Click the disable button.
    d. Verify the item is disabled by checking the “status” column.
    e. Repeat for every line under that company.
    f. Continue reading the rest of the entries under the name column.
    g. Once you’ve reached the end of the list, close the “Manage Add-ons” window.
    h. Close all Internet Explorer windows.
    i. Open Internet Explorer again, and test whether the problem is still occurring.

Click here for more information on managing add-ons in Internet Explorer.

 

Firefox:

  1. Click Alt + T on the keyboard to dropdown the Tools menu, and click on Add-ons.
  2. In the Extensions tab remove any entry with the word “toolbar”.
  3. Remove or disable any extension with the word “toolbar” by click either the Remove or Disable buttons located on the right of the extension list. (Choosing Remove will completely remove the extension from your computer whereas Disable will just prevent the extension from running. Choose Disable if you are unsure if you need the extension, because you can always enable it later.)
  4. Continue this process until all unnecessary extensions are removed.
  5. Close all Firefox windows.
  6. Open Firefox, and test whether the problem is still occurring.

Click here for more information on managing add-ons in Firefox.

 

Chrome:

  1. Click the Menu chrome_menu button in the upper right corner, and click on Settings.
  2. Click on Tools and select Extensions.
  3. Remove any extension with the keyword “toolbar”.
  4. Uncheck the Enable box to disable an extension or click the trash can to completely remove the extension. (Disable an extension if you are unsure if you need the extension because you can enable the extension later. Removing an extension will delete it from your computer.)
  5. Click Remove when the confirmation window appears.
  6. Continue this process until all unnecessary extensions are removed.
  7. Close all Chrome windows.
  8. Open Chrome, and test whether the problem is still occurring.

Click here for more information on managing add-ons in Chrome.

 

Safari (Mac):

  1. With Safari as the active window, click on Safari in the upper left corner and select Preferences.
  2. Click on the Extensions tab. (The left box will display a list of installed extensions, while the right box will display details of the selected extension.)
  3. Uncheck the Enable check box to disable an extension or click Uninstall to remove the extension from the computer. (Disabling an extension will allow you to enable the extension later if you need it whereas uninstalling an extension will completely remove it from your computer.)
  4. Click Uninstall when the confirmation box appears.
  5. Continue this process until all unnecessary extensions are removed.
  6. Quit Safari.
  7. Open Safari, and test whether the problem is still occurring.

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