Forgot Your Password?

Posted by & filed under CCLI PROFILE MANAGEMENT.

If you have forgotten your password, or what you thought it was just isn’t working:

  1. Go to the Sign In area.
  2. Select “Forgot your password?” link.
  3. Enter the email address you used when you created your Profile.
    • Please note: If you have multiple email addresses attached to your Profile, the email to reset your password will be sent to the Primary email address that is registered with your Profile, even if you enter your secondary email address in the “Forgot Your Password” area. The alternate email addresses registered with your Profile only allows you access to SongSelect but any communications you request (i.e. password reset, song sheets) will be sent to the Primary email address.
  4. When the email to reset your password is received, WAIT a minute before you click on the link. Sometimes there is a time delay.

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