TECHNICAL SUPPORT

Add-ons: How to disable Add-ons

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Add-ons (plugins and extensions) can be a major source of problems in SongSelect or the Copy Report. Microsoft Edge: The Edge browser currently does not support add-ons or extensions, so there is no need to manage/disable add-ons at this time.   Internet Explorer: Go to the Tools menu, then select Manage Add-ons.  (Can’t see the “Tools” menu? tap […]

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Add-Ons: How to test for problems

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Please choose the instructions for your browser. Microsoft Edge: The Edge browser currently does not support add-ons or extensions, so there is no need to manage/disable add-ons at this time.   Internet Explorer: Copy/Paste this guide into notepad or Microsoft Word. Close all open Internet Explorer windows. Navigate to Start > All Programs > Accessories […]

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Cannot connect to your website.

Posted by & filed under TECHNICAL SUPPORT.

If you are unable to connect to our website, there may be a routing problem between your PC and our website.  Resetting your Internet connection should solve the issue. To reset your Internet connection: Unplug your modem (DSL modem or cable modem)and your router (if you have one). Wait a minute or so. Plug both of them back in. […]

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Cannot print music sheets (Chord sheets, Lead sheets, Vocal sheets)

Posted by & filed under SONGSELECT, TECHNICAL SUPPORT.

If you can view the music sheets in your web browser, but cannot print the music sheets, here are tips that have been successful in helping other customers. Have you reached the maximum 200 print capacity for your SongSelect® subscription year? Please check by going to the Activity tab in your SongSelect® account. Contact Customer Service […]

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Cannot print music sheets in Windows 8 (Internet Explorer – Metro)

Posted by & filed under Print Activity, SONGSELECT, TECHNICAL SUPPORT.

Issue:  If you are using the Metro version of Internet Explorer on Windows 8, the Print button does not respond to clicks. The fix:  Run the desktop version of Internet Explorer. Step 1.  Use the keyboard shortcut Win + D to get to the desktop * Hold down the windows key on your keyboard (usually between the […]

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Cannot see the Admin tab in SongSelect

Posted by & filed under Administrator Role, TECHNICAL SUPPORT.

If you have been set as the SongSelect® Administrator for your organization but you are not able to see the “Admin” tab in the “Manage Account” area, the problem may be solved by clearing the cache.  Here is a quick tip: After signing into SongSelect, go to Manage Account and you should see the Admin tab. If […]

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Deleting Temporary and Cache Files

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Microsoft Edge: Click menu  and select Settings. Under Clear browsing data click Choose what to clear. Check the boxes for Browsing history/Cookies and saved website data/Cached data files and click Clear. Wait for Edge to clear data (this may take a few minutes). Close and restart Edge.   Internet Explorer: Go to the Tools menu, […]

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Resetting your browser to factory defaults

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If you are experiencing problems with our websites, after exploring other options (see Technical Support articles), you may reset your browser back to factory defaults to remove or reset any problems. This process will not reset any personal settings such as bookmarks, saved passwords, homepage, etc., except for Chrome. (See Chrome sec. 3) *We do […]

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Transpose Dropdown Menu Is Blank

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In SongSelect, if the drop down menu for transposing the key of a song sheet is blank, it is likely caused by an Add-on you have installed on your computer. Please follow the instructions on our support article located at: http://support.ccli.com/how-to-test-for-add-on-problems-in-internet-explorer/. It may also be helpful to delete your temporary Internet files (cache). For the […]

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Windows 10 – Small Print on Music Sheets in Edge browser

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Note: As of March 10th Adobe released an update to Flash Player that has fixed this issue. Update Windows to receive the new version of Flash Player. On February 9th 2016 a security update for Adobe Flash Player on Windows 10 was released. This updated Flash Player to the latest version but has also impacted […]

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