TECHNICAL SUPPORT

Add-ons: How to disable Add-ons

Posted by & filed under TECHNICAL SUPPORT.

Add-ons (plugins and extensions) can be a major source of problems in SongSelect or the Copy Report. Microsoft Edge: The Edge browser currently does not support add-ons or extensions, so there is no need to manage/disable add-ons at this time.   Internet Explorer: Go to the Tools menu, then select Manage Add-ons.  (Can’t see the “Tools” menu? tap […]

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Add-Ons: How to test for problems

Posted by & filed under TECHNICAL SUPPORT.

Please choose the instructions for your browser. Microsoft Edge: The Edge browser currently does not support add-ons or extensions, so there is no need to manage/disable add-ons at this time.   Internet Explorer: Copy/Paste this guide into notepad or Microsoft Word. Close all open Internet Explorer windows. Navigate to Start > All Programs > Accessories […]

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Cannot connect to your website.

Posted by & filed under TECHNICAL SUPPORT.

If you are unable to connect to our website, there may be a routing problem between your PC and our website.  Resetting your Internet connection should solve the issue. To reset your Internet connection: Unplug your modem (DSL modem or cable modem)and your router (if you have one). Wait a minute or so. Plug both of them back in. […]

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Cannot view or print music sheets (Chord sheets, Lead sheets, Vocal sheets)

Posted by & filed under SONGSELECT, TECHNICAL SUPPORT.

If you can view the music sheets in your web browser, but cannot print the music sheets, here are tips that have been successful in helping other customers. Have you reached the maximum 200 print capacity for your SongSelect® subscription year? Please check by going to the Activity tab in your SongSelect account. Contact Customer Service […]

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Contact CCLI Customer Service Support

Posted by & filed under TECHNICAL SUPPORT, THE GLOSSARY, YOUR OTHER QUESTIONS.

Inquiries regarding your current licenses and services with CCLI: Phone:  800-234-2446 x 3 during our office hours  7:00 am – 4:00 pm (Pacific), Monday through Friday (Closed public holidays). Email:  Support@ccli.com Please provide your organization’s license number or the organization’s name and address. CCLI 17205 SE Mill Plain Blvd Ste 150 Vancouver, WA 98683 USA    

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I’m Not Seeing The Administrator Rights

Posted by & filed under CCLI PROFILE MANAGEMENT, Managing Users, TECHNICAL SUPPORT.

If you have been set as the Administrator for your organization’s report or SongSelect, but you are not able to see “Profile & Admin” in the drop-down menu of your personal profile, it could be either be a timing issue or perhaps it would be helpful to clear your cache or temporary internet files. For instructions, please refer […]

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Resetting your browser to factory defaults

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If you are experiencing problems with our websites, after exploring other options (see Technical Support articles), you may reset your browser back to factory defaults to remove or reset any problems. This process will not reset any personal settings such as bookmarks, saved passwords, homepage, etc., except for Chrome. (See Chrome sec. 3) *We do […]

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SSL Certificate issues when accessing SongSelect.com (Windows XP Only)

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*As of April 8th, 2014, Microsoft has ended all support for Windows XP. They recommend upgrading your computer to at least Windows 7 or purchasing a new computer.* (more information) *This support article is a temporary solution intended to give you access to SongSelect.com until you can upgrade your computer. It is recommended to upgrade your […]

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Transpose Dropdown Menu Is Blank

Posted by & filed under TECHNICAL SUPPORT.

In SongSelect, if the drop down menu for transposing the key of a song sheet is blank, it is likely caused by an Add-on you have installed on your computer. Please follow the instructions on our support article located at: http://support.ccli.com/how-to-test-for-add-on-problems-in-internet-explorer/. It may also be helpful to delete your temporary Internet files (cache). For the […]

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Windows 10 – Small Print on Music Sheets in Edge browser

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Note: As of March 10th Adobe released an update to Flash Player that has fixed this issue. Update Windows to receive the new version of Flash Player. On February 9th 2016 a security update for Adobe Flash Player on Windows 10 was released. This updated Flash Player to the latest version but has also impacted […]

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